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© COVVOS 2023. ALL RIGHTS RESERVED.

TERMS & CONDITIONS.

TERMS & CONDITIONS

This document, through its content, makes available to third-party users the Regulation regarding the terms and conditions of use of the shop on COVVOS website (www.covvos.com).

The COVVOS website (www.covvos.com) is operated by the company PLANET SPORT MANAGEMENT S.R.L., with headquarters in Bucharest, Titus Street no 23, District 4and correspondence office in Bucharest, Titus street no. 23, District 4, CUI 41969787, J40/16408/2019 (the “Seller“). The use of the site (including access, navigation and purchase of products on this site) constitutes an implicit agreement to comply with the terms and conditions stated in this document with all the effects and consequences arising from it. The administrator of the COVVOS website reserves the right to modify the content of this agreement at any time, without prior notification to the people who use it, hereinafter referred to as “Users”. Users will have permanent access to the terms and conditions of use of the services, to be able to consult them at any time.

CONTRACTUAL DOCUMENTS

1.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.

1.2. The notification received by the Buyer, after placing the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.

1.3. For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If he changes the amount of Goods and/or Services in the Order, he will notify the Buyer at the e-mail address or phone number provided to the Seller when placing the Order and will return the amount paid.

1.4. The contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via e-mail and/or SMS, the notification of dispatch of the Order.

1.5. The document and information made available by the Seller on the Site will form the basis of the Contract, possibly supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.

ONLINE SALES POLICY

2.1. Access to place an Order is allowed to any User/Buyer.

For justified reasons, COVVOS reserves the right to restrict the access of the User/Buyer in order to place an Order and/or to some of the accepted payment methods, if it considers that based on the conduct or the activity of the User/Buyer on the Site, his actions could harm COVVOS in any way. In any of these cases, the User/Buyer can contact the Customer Relations Department of COVVOS, to be informed about the reasons that led to the application of the aforementioned measures.

2.2. Communication with the Seller can be done through direct interaction with him or through the addresses mentioned in the “contact” section of the Site. The seller has the freedom to manage the information received without having to provide justifications for this.

2.3 In the event of an unusually high volume of traffic coming from an internet network, COVVOS reserves the right to ask Users/Buyers to manually enter captcha validation codes, in order to protect information from the Site.

2.4. COVVOS can publish on the Site information about Goods and/or Services and/or promotions practiced by it in a certain period of time and within the limit of available stock.

2.5. All prices related to the Goods and/or Services presented on the Site are expressed in RON (RON), EUR ………???? and include VAT.

2.7. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, in the event that the issuing currency differs from the one on the Website. The Buyer is solely responsible for this action.

2.8 All information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.

ASSIGNMENT AND SUBCONTRACTING

3.1. The Seller may assign and/or subcontract to a third party for Services related to the fulfillment of the Order, with the Buyer’s information, without his consent being necessary. The Seller will always be responsible to the Buyer for all contractual obligations.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

4.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of COVVOS, all rights obtained in this regard directly or indirectly (through usage and/or publication licenses) being reserved for COVVOS.

4.2. The Client/Buyer/User is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any other context than the original intended COVVOS, the inclusion of any Content outside the Site, the removal of the signs signifying the copyright of COVVOS on the Content as well as the participation in the transfer, sale, distribution of materials made through reproduction, modifying or displaying the Content, except with the express written consent of COVVOS.

4.3. Any Content to which the Client/Buyer/User has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid user agreement concluded between COVVOS and this one, and without any implied or express guarantee from COVVOS with reference to that Content.

4.4. The Client/Buyer/User may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Document.

4.5. In the event that COVVOS gives the Client/Buyer/User the right to use, in the form described in a separate user agreement, certain content, to which the Client/Buyer/User has or obtains access following this agreement, this right extends only to that or those contents defined in the agreement, only during the existence of this or these contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment from COVVOS for the respective Client/Buyer/User or any other third party who has/obtains access to this transferred content, by any means and who could be or is harmed in any way from this content, during or after the expiration of the user agreement.

4.6. No Content transmitted to the Client, User or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of COVVOS and/or of the employee/representative of COVVOS who mediated the transfer of Content, if it exists, in relation to that content.

4.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the user agreement that accompanies it, if it exists, is prohibited.

ORDER

5.1. The Client/Buyer can place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart, then completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or a Service is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, implicitly nor the automatic reservation of the Good/Service.

5.2. By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the Order.

5.3. By completing the Order, the Buyer agrees that the Seller can contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

5.4. The Seller can cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:

– non-acceptance by the issuing bank of the Buyer’s card, of the transaction, in the case of online payment;

– invalidation of the transaction by the card processor approved by COVVOS, in the case of online payment;

– the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;

5.5. The buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than those of delivery. Thus, according to GEO no. 34/2014, the period for returning a Good or giving up a Service expires within 14 days from:

– the day on which the Buyer takes physical possession of the last Good – if the Buyer orders multiple products in a single order that will be delivered separately

– the day on which the Buyer takes physical possession of the last Good or the last part – in the case of the delivery of a product that consists of several lots or parts

5.6. If the Buyer decides to withdraw from the Contract, he will be able to complete the return form online which can be found online here -> ____________

5.7. If the Client/Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his decision to withdraw from the Contract. The amount will be returned as follows:

– for Orders paid by online card -> by refund to the account from which the payment was made;

– for Orders paid with Cash on Delivery/Bank Card-> by bank transfer;

5.8. The Seller will be able to postpone the refund of the amount until the receipt of the sold Goods or until the receipt of a proof according to which they have been shipped, in case he has not offered to recover the Goods himself (the most recent date will be taken).

5.9. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer’s account the equivalent value of the Good and/or Service, within maximum 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.

5.10. Refund Policy:

Any complaint regarding the condition of the products delivered to customers will be brought to the attention of our company within a maximum of 72 hours from their receipt, by phone or by e-mail to _______, following that our company to solve it. If the products cannot be delivered or their integrity is affected during delivery, the customer can request the return of the amounts already collected by COVVOS, but not additional compensation. The maximum value of our company’s obligations towards any customer in case of non-delivery or improper delivery of a package/product is the amount collected from the customer for the respective order.

If you have changed your mind about the purchase made on the website, you can return the package to us within 30 days and you will receive the money back, provided that the package is in the same condition in which you received it. The payment for the return of the package falls to the customer, following that COVVOS will refund the customer the value of the returned products, after ascertaining that they are in the condition in which they were shipped.

If you opted for the refund of the amount paid for the purchase and the product you returned meets the return conditions, we will return the money, less the cost of the transport, to the account specified by you in the return form or to the card, if you paid by card. The money will be visible in your account or on your card in a maximum of 14 calendar days.

The law also provides that contracts for the supply of products that by their nature cannot be returned or that can degrade or deteriorate quickly cannot be unilaterally terminated. Thus, the returned product must be in the same condition in which it was delivered, in the original packaging (including the protective film if it exists), with all related accessories/consumables, without showing signs of wear, modification or consumption, both in the case of the product as well as the accessories/consumables that accompany it, with intact labels and the original documents that accompanied it (tax invoice, instructions etc.).

Upon receipt, the parcel will be checked to see if it meets the conditions mentioned above, otherwise it will be refused. Thus, parcels containing products in a different state than the one in which they were delivered, those whose return was not notified in advance, as well as those containing products damaged during transport as a result of improper packaging, will be refused. As an exception to the above conditions, only if the delivered products do not conform to the specifications mentioned in the buyer’s order or have manufacturing defects within the first 24 hours of receipt, the return can be made at the expense of COVVOS, the customer opting for the replacement of the products or the immediate return of their value. The rules regarding the return of the products in their original condition apply, with the exception of situations where manufacturing defects were found after unsealing the products.

Unless otherwise stated, products that can be accessed online (meditations, video or audio courses or any other format) cannot be returned after purchase. If you still want to return them, this can only happen if you have not accessed them. If the online product is defective, unavailable or does not work according to specifications, you can request its return at any time. After returning, the product will be removed from your account and you will no longer be able to access it.

Incorrect size

In most cases, the products that do not fit you in terms of size can be replaced with an identical product, the same model and the same details, but in the size requested by you, one size up or down. In this situation, the refund of the product value does not apply. The return for the replacement of the size is accepted only once. Products from one model cannot be replaced with products from another model. However, in certain situations, we reserve the right to refuse the replacement of products that do not match in size, according to GEO 130/2000 art. 10 lit. c).

If you want to exchange the product for another size, please contact us in advance by email at _______ in which you will clearly specify the order number, your name and the product you want to exchange. Any product exchange can only be made within the available stock.

GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT ENSURED

6.1. The following are excluded from the right of withdrawal from the Contract:

– supply of Goods made according to the specifications presented by the Buyer or clearly customized;

CONFIDENTIALITY

7.1. COVVOS will maintain the confidentiality of any information you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.

7.2. No public declaration, promotion, press release or any other way of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

7.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in his own interest, this information, ideas, concepts, know-how or techniques that you have sent to us through the Site. COVVOS will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide for other specifications in this regard.

COMMERCIAL COMMUNICATIONS

8.1. The Buyer/User/Client can at any time change their option regarding the agreement given to the Seller for Commercial Communications containing general and thematic information including information regarding offers or promotions.

8.2. By adding Goods or Services in the Account section:

“Cart”, the Seller will send the Buyer/User Commercial Communications regarding:

– when changing the price of Goods or Services added in the “Cart” section,

– for recommendations of Goods or Services similar to those added in the “Cart” section,

– to the existence of the Goods or Services in the “Cart” section, and

– stock availability of Goods or Services added in the “Cart” section.

8.3. Following the purchase of a Good or Service, the Seller will send the Buyer/User Commercial Communications regarding:

– suggestions of Goods or Services recommended to be used together with the purchased Good or Service.

8.4. The Client/User can unsubscribe, at any time, from the Commercial Communications mentioned in point 9.3. above by accessing the unsubscribe link displayed in the commercial messages received from COVVOS or by contacting COVVOS in this regard.

8.5. Also, to improve the offer of Goods and Services and the buying experience, we will use your data to carry out market research and opinion polls. The information obtained from these market researches and opinion polls will not be used for advertising purposes, but only for those mentioned above. Your responses to market research and opinion polls will not be associated with your identity and will not be transmitted to third parties or published. You can object to the use of data for market research and opinion polling purposes at any time, by accessing the unsubscribe link displayed in the message or by contacting COVVOS.

BILLING – PAYMENT

9.1. The prices of the Goods and Services displayed on the website www.covvos.com include VAT, according to law.

9.2. The price, the method of payment and the payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, the Buyer’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

9.3. The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by COVVOS, as well as for any other payments related to the Order, exclusively in electronic format, by e-mail, to the e-mail address email mentioned by the Buyer in his Account.

9.4. For a correct communication of the invoice related to the Order, the Buyer has the obligation to update his Account data as often as necessary and to access the information and documents related to each Order, existing in the Account.

9.5. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us of this matter at the email address: ______.

9.6 In certain cases, to maintain the security of the Transactions, when registering the Order, the Buyer will be asked to authorize the payment by re-entering the password related to the Account or using the fingerprint in the case of mobile terminals that have this facility.

9.7. For transaction security reasons, the User/Buyer is advised not to stay logged in on the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not allowed and it is recommended to use a password with a strong security character (eg: to contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).

DELIVERY OF GOODS

Delivery in Romania via FAN COURIER

The transport cost is FREE, anywhere in Romania.

Delivery to the European Union and non-EU countries via DHL.

The cost of transport will be calculated according to the weight of the package and its destination.

For orders placed from non-EU countries, customs duties will be calculated separately.

Delivery time

The delivery time for any order is 2-10 working days from the date of the order for orders delivered through FAN COURIER, on the territory of Romania.

Delivery time for DHL orders is 5-15 working days.

The exception is products with pre-order that will be delivered starting with the deadline displayed on the product page.

WARRANTIES

The guarantee represents the certainty of quality offered by our brand and applies to any COVVOS product purchased.

The warranty period is the time limit that runs from the date of purchase of the product, until which the manufacturer assumes the responsibility of repairing or replacing the purchased product, at his own expense, if the deficiencies are not attributable to consumers.

COVVOS benefit from a commercial guarantee of 30 days from the date of purchase. For any defects that you may discover during this period of time, please notify us immediately and implicitly return the products to be evaluated.

Conditions in which the warranty becomes inapplicable or void:

– damaged products as a result of normal moral and physical wear and tear (wear)

– damaged products as a result of transport, handling, storage in improper conditions

– damaged products as a result of product exposure to severe environmental factors (sun, rain, snow, thermal shocks, etc.)

– damage to the product caused, voluntarily or involuntarily, by mechanical shocks (breaking, piercing with a nail, hanging, hitting, scratching, etc.) or by pets

– defects caused by inappropriate, abusive, incorrect use of the product and or in improper conditions, other than those for which it was designed

– intervention, repair or modification made by unauthorized persons

– defective maintenance (cleaning using inappropriate methods or products)

The guarantee certificate ensures all the rights granted to consumers by the legislation in force (Law no. 449/2003, OG no. 21/1992, etc.).

TRANSFER OF OWNERSHIP OF GOODS

12.1. Ownership of the Goods will be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the Order (understood by delivery – the signature of receipt of the transport document provided by the courier or the signature of receipt on the tax invoice in the case of deliveries made by the Seller’s staff) .

LIABILITY

13.1. The Seller cannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

13.2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.

13.3. By creating the Account and/or using the Content and/or placing the Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date the Account was created and/or the use of the content and/or the date of placing the Order.

13.4. The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements. The document is opposable to Clients / Users / Buyers from the moment it is displayed on the Site. In case of any such modification, we will display the modified version of the Document on the Site, which is why we ask you to periodically check the content of this Document.

PERSONAL DATA PROCESSING

14.1. Please read the Privacy Policy regarding the processing of personal data, which is part of this Document.

FORCE MAJEURE

15.1. None of the parties will be liable for non-execution of its contractual obligations, if such non-execution on time and/or in an appropriate manner, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.

15.2. If, within 15 (fifteen) days from the date of its occurrence, the said event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim other damages-interests from the other.

APPLICABLE LAW – JURISDICTION

16.1. This contract is subject to Romanian law. Any disputes arising between the Seller and Users / Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in the Municipality of Bucharest.

SERVICE AVAILABILITY

COVVOS reserves the right to modify the structure and interface of any page or subpages of the COVVOS website at any time and at any free time interval chosen, having the right to temporarily or permanently, partially or totally interrupt the services made available to the public through this website without any prior individual or general notification.

Cookies policy

Cookies policy

COOKIES POLICY ˝COVVOS.˝

Introduction

This Cookie Policy applies to all visitors to the www.covvos.com website (“Website” or “Site“).

The information presented below is intended to inform visitors about the placement, use and management of cookies in the context of browsing the Internet Page.

We use the term “cookies” to refer to cookies and similar technologies through which information can be collected automatically.

Cookies are used to provide visitors with a better browsing experience and services adapted to the needs and interests of each individual user, namely for:

improving the use of navigation in the Internet Page, including by identifying any errors that occur during the visit/use of the Internet Page by users;
providing anonymous statistics on how the Website is used to COVVOS, i.e. PLANET SPORT MANAGEMENT S.R.L., with headquarters in Bucharest, Titus no. 23 Street District 4, and mailing address in Bucharest, Titus no. 23 Street, District 4, CUI 41969787, J 40/16408/2019 (“The Seller”), as the owner of the Website;
anticipation of possible services/goods that will be provided/made available to users via the Website in the future, depending on the services/products accessed.

Cookies send the Seller very important feedback on how the Website is used, so that it is possible to adopt measures to make browsing the Website more efficient and accessible for users.

Thus, the use of cookies could allow the memorization of certain settings/preferences established by the users of the Internet Page, such as: the language in which an Internet page is viewed; the currency in which certain prices or rates are expressed; keeping options for various products in the shopping cart, etc.

What are cookies?

An “Internet Cookie” (term also known as “browser cookie” or “HTTP cookie” or “cookie“) is a small file, consisting of letters and numbers, which will be stored on the computer, mobile terminal or other equipment of a user through which the Internet is accessed.

Cookies are installed through the request issued by a web server to a browser (eg: Internet Explorer, Firefox, Chrome, Safari). Once installed, cookies have a fixed lifetime, remaining “passive” in the sense that they do not contain software, viruses or spyware and will not access information on the hard drive of the user on whose device they were installed.

A cookie consists of two parts:

name and
the content or value of the cookie.

From a technical point of view, only the web server that sent the cookie can access it again when a user returns to the web page associated with that web server.

There are the following categories of cookies:

Session Cookies – A “session cookie” is a cookie that is automatically deleted when the user closes their browser;
Persistent Cookies – A “persistent cookie” is a cookie that remains stored on the user’s terminal until it reaches a certain expiration date (which may be minutes, days, or years in the future).

What is the lifespan of cookies?

Cookies are managed by web servers. The lifetime of a cookie may vary, as it depends on the purpose for which it is placed. Some cookies are used exclusively for a single session (so-called “session cookies”) and are no longer retained from the moment the user leaves the website. Some cookies are retained and reused each time the user returns to that website (i.e. “persistent cookies”). However, cookies can be deleted by the user at any time through the browser settings.

What are cookies placed by third parties?

In addition to the cookies set by the Seller, certain sections of content on the Website may be provided by third parties, i.e. not by the Seller, in which case these cookies are called “third party cookies”.

Third party cookie providers must also comply with the data protection rules and privacy policy available on the Site.

These cookies may come from the following third parties: Google Analytics.

Our page uses Google Analytics, a service for analyzing and providing statistical data regarding the interaction of visitors with our web page, made available by Google, Inc., which in turn uses cookies. The information generated by the cookie about your use of the website will be transmitted to and stored on Google servers in the USA.

If the anonymization of the IP address is activated, your IP will be shortened in the space of the member states of the European Union or of other third parties who are members of the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google will use this information on behalf of the operator of this website to evaluate how the website is used. Reports will be generated about how the site is used, the number of accesses, the period in which they were made, etc., in order to understand how visitors interact with the properties made available by our site.

The IP address, the only data that your browser transmits, will not be associated with other data held by Google. You can refuse the use of cookies, by selecting the appropriate settings of your browser, but in this situation you may no longer be able to use all the functionalities of the site.

Additional information is available on the pages: Google Analytics terms of service and Google Analytics.

Also, by accessing our website, third parties may collect data about you as a result of the integration of social media plugins, such as the “Like” and “Share” buttons, even if you have not pressed them or not you are a member of the respective social networks.

Our company is not involved in any way in the data processing operations of the social networks, other than collection and transmission, which take place automatically, without us having access to or control over the data collected by the social networks. For information related to cookies and plugins provided by social networks or analytics services, please consult their privacy policies.

How to use cookies through the Website:

By using/visiting the Website, cookies may be placed for the following purposes:

Website performance cookies
User analysis cookies:
Cookies for geo targeting;
Registration cookies

Performance cookies:

With this type of cookies, the preferences of the user of the Internet Page are memorized, so that setting the preferences again in the case of subsequent visits to the Internet Page is no longer necessary.

User analysis cookies

These cookies inform us if a certain user of the Website has visited/used the Website before. These cookies are used for statistical purposes only.

Cookies for geo targeting

These cookies are used by a software that determines the country of origin of the user of the Internet Page.

Cookies for registration

When you register on this Site, cookies are generated that remember this action. The servers use these cookies to show us the account you are registered with and whether you have permission for a particular service.

What type of information is stored and accessed through cookies?

Cookies store information in a small text file that allows the browser to be recognized. This website recognizes the browser until the cookies expire or are deleted.

Customizing your browser settings regarding cookies

If the use of cookies is not bothersome, and the computer or technical equipment used to browse the Site is used only by you, long expiration periods can be set for storing the browsing history.

If the computer or technical equipment used to browse the Website is used by several people, the setting to delete individual browsing data each time the browser is closed can be considered.

How can cookies be turned off?

Disabling and refusing to receive cookies can make the Website difficult to visit, entailing limitations of its possibilities of use.

Users can configure their browser to reject cookies or to accept cookies from a specific web page.

All modern browsers offer the possibility to change cookie settings. These settings can usually be accessed in the “options” section or in the “preferences” menu of your browser.

For Google Chrome:

Click the Chrome menu on the browser toolbar
Select “settings” then click “show advanced settings”
In the “Privacy” section, click the “Content settings” button.
In the “Cookies” section, you can change cookies settings

For Safari on iOS:

In the “Settings” app, go to “Safari” menu
Go to “Accept cookies” entry under “Privacy”
Select your preferred option

For Mozilla Firefox:

Go to “Tools” then “Options” menu
Click on the “Privacy” settings
Select your preferred option on the “Cookie” menu

For Android browser:

Click on the upper right button
Go to “Settings” then “Privacy & security menu”
Select your preferred option

Also, users have the possibility to disable cookies (except for those strictly necessary for the operation of the Website) by accessing the “Configure cookies” option included in the banner that signals the use of cookie files, displayed when you first access the Website.

For further questions about how we use cookies through this website, please email us at ________.

Privacy Policy

Privacy Policy

PRIVACY POLICY and DATA PROCESSING on the website „COVVOS.” [1]

We want you to know that the protection of your personal data is very important to us and we respect your right.

When we process your personal data, we act responsibly and in compliance with European and national legislation on the protection of personal data, including Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in regarding the processing of personal data and regarding the free movement of such data and the repeal of Directive 95/46/EC (GDPR).

We do not process special data through the Site due to their special nature and related risks. Such special data would be, by way of example, data regarding health, racial or ethnic origin, religious beliefs, trade union membership, genetic, biometric or criminal data.

Our Sites is not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.

You must be at least eighteen years old to provide us with your personal information and to engage in transactions on site. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound by such transactions.

If we are notified or learn that a minor has submitted personal data to us through our media or otherwise, we will delete such personal information.

By using the site, including the facilities that will be implemented in the future (visiting it, membership, making payments, newsletter etc.) you agree to this Information Note regarding the Privacy Policy and the processing of personal data. If you do not agree with this Privacy Policy Notice, please do not use the Site.

WHO ARE THE PERSONS WHO PROCESS YOUR PERSONAL DATA?

This Privacy Policy through the website (“Policy”) details when and why we, “COVVOS“, respectively PLANET SPORT MANAGEMENT S.R.L., with headquarters in Bucharest, Titus no. 23 Street, District 4 and correspondence office in Bucharest, Titus no. 23 Street, District 4, CUI 41969787, J40/16408/2019 (the “Seller“), we process your personal data through the website www.covvos.com (the “Site“), how we use them, the conditions under which we can disclose to others, how we store it securely, what your rights are as data subjects and how you can exercise those rights.

WHAT PERSONAL DATA DO WE COLLECT THROUGH THE SITE AND HOW?

For the purposes described in this Policy, COVVOS may collect the following categories of personal information:

a) Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or to make a purchase, or ID information necessary when you request a VAT-refund.
b) Payment information: for instance credit card details, bank account numbers, or other payment details which you must provide to receive products you have ordered from us.

Your personal information is collected either directly from you (e.g., if you create an account on our site or make a purchase), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).

If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our site other media.

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To the extent that you have made payments, then the legal basis for the processing of your personal data mentioned above will be the contractual obligation (art. 6 letter b) GDPR). At the same time, we have a legal obligation to process the mentioned data in order to comply with the legal provisions in civil and fiscal matters, as well as the legislation on the prevention and combating of money laundering.

Financial data is processed by the payment processor, as authorized person, on our behalf. The data requested by him are the bank account number, the name of the owner, credit card information. When you need to make the payment, you will be redirected to another window/web page of an online payment processor. The online payment processor has its own privacy policy which we invite you to consult to see how your data is used by it.

This data will be secured and kept under confidentiality, integrity and availability of data for a period of 10 years from the date of the last payment, unless the law establishes another longer retention period, and then it will be deleted.

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Our website may contain links to third party websites. We provide these links only as a convenience, and our company does not control and is not responsible for the privacy practices or the content of these sites. Responsibility for the processing of your personal data by these third parties rests entirely with them. Please, before accessing these sites, study their privacy policy and terms of use to ensure that your data is processed according to your expectations.

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We may carry out marketing and remarketing activities using your personal data. Our communications are intended to inform you about our or our partners’ business, events or other topics that may be of interest to you.

You can change your mind and withdraw your consent to marketing and remarketing by:

Accessing the unsubscribe link displayed in the messages you receive from us
Sending an e-mail to the address ______________.

However, in certain situations we may base our marketing activities on our legitimate interest in promoting and developing our business. In any situation where we use information about you for our legitimate interest, we take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time by the means described above to stop processing your personal data for marketing purposes.

We may use your personal data to send you important information about the Site, our contract, this Privacy Policy or any other policies, agreements or transactions relevant to your use of the Site or participation in our activities or events. This information may be important to your use of the Site and/or Services and is not direct marketing, but a way to manage our relationship with you and/or to comply with a legal obligation.

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Data processed in order to formulate a notification/complaint

You can contact us by email at ___________. We will process the data you have communicated to us in order to respond to your request. We will mainly use your surname, first name, contact details (surname, surname, email address, telephone number) and information contained in the request you submit to us.

When you contact us, the data transmitted to us will be deleted after the resolution of your request, to the extent and if we do not have an obligation to store them for reasons provided by national or European legislation.

WHY DO WE COLLECT THIS INFORMATION AND WHAT IS THE LEGAL BASIS?

When you interact with us in any way, you may provide us with data for purposes such as:

Administration of your account on the Site, according to art. 6 para. 1 lit. a), b) or f) from EU Regulation 2016/679;
In order to conclude or execute a contract between you, according to art. 6 para. 1 lit. b) from EU Regulation 2016/679;
To make an online payment, according to art. 6 para. 1 lit. b) from EU Regulation 2016/679;
For sending newsletters, if you have given us your consent, according to art. 6 para. 1 lit. a) from EU Regulation 2016/679.
To provide transparency and information and to support the exercise of the right to free expression according to art. 6 para. 1 lit. a), c) from EU Regulation 2016/679;
For account maintenance, according to art. 6 para. 1 lit. f) from EU Regulation 2016/679;
To contact you, according to art. 6 para. 1 lit. f) or b) from EU Regulation 2016/679;
To respond to questions and requests, according to art. 6 para. 1 lit. f) or b) from EU Regulation 2016/679;
To comply with the legislation, according to art. 6 para. 1 lit. c) from EU Regulation 2016/679;
To submit or respond to a claim in court, according to art. 6 para. 1 lit. c) from EU Regulation 2016/679.
To know the opinions you communicate to us, according to art. 6 para. 1 lit. a) from EU Regulation 2016/679;
To fulfill legal obligations, according to art. 6 para. 1 lit. c) from EU Regulation 2016/679;
To resolve your requests, according to art. 6 para. 1 lit. b) and a) of EU Regulation 2016/679;
Defense of our rights and interests or those of other persons, according to art. 6 para. 1 lit. c) and f) of EU Regulation 2016/679;
Fraud prevention, according to art. 6 para. 1 lit. f) from EU Regulation 2016/679;
For anti-counterfeiting purposes, according to art. 6 para. 1 lit. f) from EU Regulation 2016/679;

DO WE COMMUNICATE YOUR PERSONAL DATA TO THIRD PARTIES?

In well-justified situations, the Seller may disclose your personal data to third parties, respectively to:

Google Analytics;
online payment processors;

current or potential contractual partners (including payment processors, banking service providers, potential partners and suppliers in the organization of events, loyalty campaigns or promotional offers, marketing agencies, PR, advertising, advertising production, event organization)
our service providers (eg lawyers/consultants, providers of accounting services, banking services, insurance services, cloud services, IT services and IT systems maintenance).
potential buyers of the business or parts of our business
judicial or arbitration courts and/or other public authorities;
third parties expressly indicated by you;

Please note that this list is not exhaustive and there may be other instances where we need to share personal data with other parties in order to provide the Services as efficiently as possible or to protect the rights, safety, property of our company or the people who make it up , employees, suppliers or the like, to respond to complaints or to prevent fraud and illegal activities.

The confidentiality of your data is important to us, which is why the transmission of personal data to authorized persons, independent operators and associated operators is carried out only on the basis of an undertaking that guarantees that this data is kept safe and that the management of this information is done in accordance with the law in force and applicable policies. In any case, each time we will transmit to the recipients only the information strictly necessary to achieve the respective purpose.

TO WHICH COUNTRIES DO WE TRANSFER YOUR PERSONAL DATA?

As a general rule, your data is not stored in a country outside the European Union or the European Economic Area (“EEA”).

However, some data may be transferred to our partners who help us operate the Site’s activities and are located outside the European Union. We will always take steps to ensure that any international transfer of personal data is handled carefully to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, other safeguards such as standard contractual clauses issued by the European Commission or certification schemes. The European Commission has approved the use of standard contractual clauses as a method to ensure adequate protection regarding the transfer of data outside the EEA, a legal framework also used for the protection of data transfer to our partners.

You can contact us at any time using the contact details set out above to find out more information about the countries to which we transfer your data and the safeguards we have put in place in relation to these transfers.

YOUR RIGHTS REGARDING PERSONAL DATA

Unless otherwise provided by EU regulation or law, you have the following rights:

the right of access, i.e. the right to obtain a confirmation from us that we are processing your personal data, as well as access to them and the provision of information about the processing method;

You have an unrestricted right to ask whether we are processing your personal information and you can also request copies of your personal information in writing.

You can make an access request to find out:

– what personal information we hold about you;

– how we use the data;

– to whom we disclose personal data; and

– where did I get the data from?

the right to rectification which refers to the correction without undue delay of inaccurate personal data and/or the completion of incomplete data;

You have the right to request the rectification of information that you believe is inaccurate. You also have the right to ask us to complete information that you believe is incomplete. This right always applies to you.

You can dispute the accuracy of personal data held by us and request that it be corrected or deleted. If your data is incomplete, you can ask us to complete it by adding more details.

To exercise your right, you must inform us that you dispute the accuracy of your data and want it corrected. Should:

– clearly state what you think is inaccurate or incomplete;

– explain how it should be corrected; and

– where available, provide evidence of inaccuracies.

You can submit a request in writing or orally. We recommend that you follow up any verbal request in writing, as this will allow you to explain your concern, provide evidence and present your desired solution. It will also provide clear proof of your actions if you decide to dispute our response.

the right to be forgotten, i.e. the right to delete your collected personal data without undue delay, if this data is no longer necessary to fulfill the purposes for which it was collected and there is no other legal basis for processing, the data was collected illegally or the data must be deleted to comply with a legal obligation;

We may refuse to delete your data in the following circumstances:

– when the Seller is legally obliged to store your data in order to comply with the legal provisions;

– when the retention of your data is necessary for the establishment, exercise or defense of legal claims;

– when the deletion of your data would prejudice scientific, historical research or archiving that is in the public interest.

If a waiver of the right to erasure applies, we may refuse to honor your request in whole or in part. We may also refuse your request if it is, as required by law, “manifestly unfounded or excessively worded.”

the right to restriction of processing, which applies if (i) you contest the accuracy of the personal data, (ii) the processing is unlawful and you object to the deletion of the personal data, requesting the restriction of processing instead, (iii) we no longer we need your personal data, but you request it for establishing, exercising or defending a right in court, (iv) you have objected to the processing for the time period in which it is verified that our legitimate interests in the processing of personal data overrides your rights;
the right to object to processing, unless we demonstrate that we have legitimate reasons to process your data, reasons that override your interests, rights and freedoms or for the establishment, exercise or defense of a right in court;
the right to portability, i.e. your right to receive the personal data you have provided to us for the purposes indicated herein, in a structured, commonly used and machine-readable format, as well as the right to send this data to another operator;
the right to lodge a complaint with the National Supervisory Authority for the Processing of Personal Data in your country or in Romania;
the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on you or affects you in a similar way, unless such processing is necessary for the performance of the contract or is permitted by law.

Except for the right to file a complaint with the supervisory authority as set out above, these rights may be exercised by sending a written request:

– by post, to the address of the registered office;

– by email, at the address: _________.

To ensure that you are the person entitled to exercise these rights, we may ask you for additional information that allows us to authenticate you.

We will not charge a fee to exercise any right in relation to your personal data, unless your request for access to the information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before we settle your claim.

We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask if you can tell us exactly what you want to receive or what you are concerned about. This will help us act faster and shorten the response time to your request.

We are not obliged to comply with a request if it would adversely affect the rights and freedoms of other data subjects.

RETENTION PERIOD

The seller can store your personal data for as long as it is necessary to fulfill the purpose of processing this data and in compliance with the legal obligations imposed on us, as well as the limitation periods.

We will also process your personal data until you withdraw your consent, if this is the legal basis for processing, unless there are legitimate reasons or obligations that justify further processing by us (i.e. a legal obligation in in this sense) and which prevail over your interests, rights and freedoms or if they are necessary for us to establish, exercise or defend a right in court (in the latter case the duration of the processing of personal data including the legal limitation period).

As a general rule, we will store your personal data for as long as you have an account on the Site. You may request that we delete certain information or close your account at any time, and we will comply with such requests, subject to the retention of certain information including after account closure, where applicable law or our legitimate interests require it.

In addition, for the other purposes set out above, we will store your data in accordance with our personal data storage policy, which assigns a storage period depending on the purpose of the processing and the category of processed data.

The respective periods are based on the legal provisions (in particular in the field of personal data protection), also taking into account the obligations to store certain data, the applicable limitation periods, the recommended practices in the matter and the purposes of our activity.

SECURITY OF YOUR PERSONAL DATA

Seller will use reasonable efforts to protect your personal data in our possession or control by establishing reasonable security measures to prevent unauthorized access, collection, use, disclosure, copying, modification or deletion, and other similar risks.

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.

The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, ensuring data redundancy at the same time.

We would like to inform you that we are involved in protecting personal data against unauthorized processing, against illegal processing, against accidental or illegal loss, against accidental or illegal destruction or against unauthorized or illegal access to the computer system, from the alteration of the integrity of computer data , the unauthorized transfer of computer data or other acts criminalized by the Criminal Code.

In particular, we have implemented or are in the process of implementing the following technical and organizational measures to ensure the security of personal data:

Policies and procedures implemented. To discover and document security breaches together with measures taken and personal data affected, to limit the consequences of a security incident, if it occurs, and to recover data and return to the initial situation as soon as possible short.
Data minimization. We have ensured that your personal data that we process is strictly limited to that which is necessary, appropriate and relevant for the purposes stated in this document.
Restricting access to data. We strictly restrict access to the personal data we process.
Back-ups and security audits. To be in a permanent state of vigilance over the IT system.
Ensuring the accuracy of your data. Through regular, planned checks.
Data encryption, both at rest and in transit.
Control of our employees and collaborators.

If there is a degree of certainty that a breach of data processing security has occurred, we will appoint a responsible person to analyze what effects it has on you and us and if necessary, we will notify the National Data Protection Supervisory Authority with Personal Character and we will proceed to inform you, if it is likely to lead to a high risk for your rights and freedoms, as soon as possible.

Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet in general or through other public networks is not completely secure and there is a risk that the data may be seen and used by third parties unauthorized parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.

REFUSAL TO PROVIDE PERSONAL DATA

You do not have an obligation to provide us with your personal data that we have mentioned in this document. However, if you do not provide us with the data mentioned in this information note, it will not be possible to create your account, buy our products or find out information related to our activity and other repercussions as a result of this decision.

NON-EXISTENCE OF AN AUTOMATED DECISION-MAKING PROCESS

Our respect for your data includes giving it the necessary human attention, through our staff, in order to process it properly. Under the current conditions, as a user of the Site, you will not be the subject of a decision by us based solely on the automatic processing of your data (including the creation of profiles) that produces legal effects regarding you or that affects you in -a similar way to a significant extent.

EXCEPTIONS AND LIMITATIONS

Where necessary, for the limited purposes of fulfilling the cooperation and in accordance with applicable laws, we may disclose information that can lead to the identification of individuals.

We note that we will fully cooperate with public authorities in any investigation related to any illegal content or activity of any user, taking reasonable steps to protect property rights. We will cooperate with public authorities as long as disclosures are necessary to comply with national and European law, but also if such disclosure would be necessary or appropriate for us.

CHANGES IN THE PRIVACY POLICY

We may revise the Policy to reflect changes in the way the Site operates, or for other technical or legal reasons. We will notify you of any changes to this Privacy Policy.

It is very important that all personal data held by the Seller about you is up to date and correct. Please inform us of any changes to your personal data. You can do this by contacting us at the addresses mentioned herein.

[1] Versiunea: 26 septembrie 2023

© COVVOS 2023. ALL RIGHTS RESERVED.

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